Released on: March 3, 2008, 11:03 am

Press Release Author: MaintenanceNet, Inc.

Industry: Software

Press Release Summary: Data-Integrity Driven Portal Manages $200 Million in Service
Contract Opportunities, Drives Dramatic Improvements in Service Revenues for
Manufacturers and VARs

Press Release Body: New Orleans -- March 3, 2008 -- At the Ingram Micro VentureTech
Network (VTN) Spring Invitational, MaintenanceNet, Inc., the leading provider of
maintenance contract management services, today announced a new milestone, with $15
million in service renewal opportunities now being delivered to Ingram Micro Inc.
(NYSE: IM) solution providers on a monthly basis via the Ingram Micro Reseller
Services Portal (RSP), powered by MaintenanceNet. At VTN, MaintenanceNet is also
commemorating the two-year anniversary of its launch of the RSP, which is a
comprehensive software-as-a-service (SaaS) platform designed to make it easier for
value-added resellers (VARs) to quote, order and manage service contracts for their
customers.

Offered free of charge to all U.S. Ingram Micro solution providers, the RSP
currently manages more than $200 million in service contract opportunities, with $45
million in additional service renewal opportunities anticipated over the next 90
days. Vendors participating in the RSP include HP, Fujitsu, ADTRAN, Cisco, Lenovo
and IBM, with seven more coming on board in the next two quarters. These vendors
support the Ingram Micro RSP and work closely with MaintenanceNet to enhance the
ability of VARs to increase profitability by selling more services.

One of the biggest advantages that VARs gain from the Ingram Micro RSP is its
integrated, quote-to-order feature for Cisco SMARTnet orders, which reduces the
ordering process to minutes, eliminating the need for manual entry on multiple
systems and simplifying complex searches for service options. Ingram Micro-specific
pricing, as well as an easy-to-use service look-up tool, have been embedded into the
ordering service, enabling solution providers to configure, quote and order Cisco
SMARTnet renewal services from a single, streamlined web location.

According to Justin Crotty, vice president of services for Ingram Micro North
America, the importance of the RSP as a business-building tool for VARs cannot be
underestimated. \"The Ingram Micro RSP is not only one of the core growth pillars
within our services division, but it has also become indispensable to many of Ingram
Micro\'s solution provider communities, including VTN,\" he said. \"Its capabilities
for service renewal, registration and Cisco quote-to-order are transforming the way
our reseller customers drive new revenue opportunities.\"

Through MaintenanceNet\'s advanced registration services, vendors participating in
the Ingram Micro RSP have increased service-related opportunities for VARs by as
much as 180 percent since the launch of the portal. In addition, the Ingram Micro
RSP has enabled vendors such as HP to improve registration rates from a previous
average of 60 percent to a current average of 90 percent.

\"Higher registration rates not only strengthen customer relationships by ensuring
that end customers are not denied the services to which they are entitled, but they
also clearly translate into substantial increases in renewals on expiring service
contracts,\" said Scott Herron, CEO for MaintenanceNet. \"The end result is dramatic
improvements in service revenues for both vendors and solution providers.\"

More than 2,200 solution provider organizations leveraged the Ingram Micro RSP in
2007. Beyond registration and service renewal improvements, it has also delivered
more than $1 billion in product refresh opportunities to Ingram Micro solution
providers. Unlike competing solutions, the Ingram Micro RSP is designed to support
multiple data feeds from a wide range of supply chain sources including systems
designed for point of sale (POS), enterprise resource planning (ERP), sales out and
customer relationship management (CRM). With built-in tools for complete service
contract management, the RSP\'s key features include automated registration services,
identification of unprotected assets to present new service sales opportunities,
discovery of product refresh and service renewal opportunities, and service quoting
and ordering. Through its web-based, SaaS platform, MaintenanceNet provides a
\"register, renew, refresh\" methodology that offers an entirely new approach to
service contract lifecycle management, making it easier for manufacturers and their
channel partners to recover lost revenue opportunities and sell more services.

At the VTN Spring Invitational, MaintenanceNet will provide Tech Fair demonstrations
of the RSP, and its executives will also deliver a presentation for manufacturers on
the benefits of participating in the program. For more information, please contact
MaintenanceNet at 866-699-7212.

About MaintenanceNet
MaintenanceNet is the leading provider of maintenance contract management services.
The company\'s technology platform provides proven increases in overall profitability
and revenue for manufacturers. MaintenanceNet\'s channel-friendly solutions automate
and improve underlying data integrity, resulting in reliable customer information
for registering and renewing service contracts. Using its online, interactive SaaS
platform, MaintenanceNet provides the entire supply chain with a 360-degree view of
their service contracts. The world\'s largest technology leaders turn to
MaintenanceNet to achieve greater success in their service businesses. For more
information, please visit www.maintenancenet.com or call 866-699-7212.

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MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.


Web Site: http://

Contact Details: Paula Johns
MaintenanceNet, Inc.
760-487-1799 phone
paula@maintenancenet.com